A well-established business that is renowned for building networks in collaboration with several major leading telecommunications service providers is looking for a Motor Claims Handler to be the first line support and manage motor claims in relation to all company vehicle accidents by communicating with insurance companies, the 3rd party and Company drivers. 

Along with a salary of £25,000 per annum, you will also receive:

- 20 days’ holiday plus statutory bank holidays
- Company Pension scheme
- Cycle to work scheme
- Excellent career progression opportunities

As Motor Claims Handler, your responsibilities will include:

- Preparing and reviewing accident claim forms and related documents.
- Investigating circumstances of all accidents to determine insurance liability.
- Managing first notification of claims, fault and non-fault, from start to completion.
- Raising invoices on non-fault claims to send to third party insurers and raising payments on fault where the business has accepted liability.
- Daily communication with insurance companies, solicitors and all internal departments regarding ongoing claims.
- Managing claims where the business has offered its intervention services and following up with the suppliers.
- Arranging independent damage assessment of vehicles for insurance purposes.
- Inputting and maintaining accurate information on internal systems.
- Liaising with all sites to obtain outstanding accident forms and photographs of all vehicles involved in accidents, along with any further supporting documentation.
- Negotiating best possible settlement figures.
- Collating and producing relevant reports for presentation to management (regular reports – Weekly Accident Summary)
- Answering calls from our company drivers to discuss accidents and any potential excess applied to them.
- Answering the 24-hour accident line during office hours.
- Actioning and responding to all written correspondence received regarding Road Traffic Accident claims

We’re looking for a Motor Claims Handler with: 

- Cert CII preferable (or working towards)
- Previous motor claim handling experience preferable
- Good organisation and time management skills
- The ability to pay attention to detail
- Ability to multitask whilst managing a heavy workload
- A commitment to excellence
- A flexible attitude
- Strong interpersonal and excellent communication skills
- The ability to work without supervision
- The ability to stay motivated in all circumstances
- The ability to work to tight deadlines
- The ability to remain calm under pressure and maintain high standards at all times

Working across several industries including telecommunications, rail, metro, highways and fleet, the business operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, they deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers. 

To apply for this role as Motor Claims Handler, please click apply online and upload an updated copy of your CV

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