OverviewAmazon Operations is looking for a detail-oriented, methodical, technically skilled, innovative, hands-on, and customer-obsessed Sr. Program Manager. In this role, you will encourage innovation in Amazon''s operations network. You will define, scoping and implementing new ideas to deliver the highest quality customer experience while minimizing cost and improving speed of service. You will work on defining the business strategy to transform the current operations environment while influencing Senior Leadership on the direction for the operations business. The programs you run will have a direct impact on Fulfilment centre, Sortation Centre or Delivery Station operational processes, across first, middle and final mile operations.

Responsibilities

You will have full ownership of a program from scoping/creation until implementation.

You will work closely with a team of Sr. Program and Product Managers to coordinate collection and implementation of requirements, ensuring alignment with corporate goals and contractual obligations.

You will define, prioritize and plan the resources and technical requirements needed for programs to be delivered on time.

You will work with external stakeholders to generate program adoption and ensure effective implementation.

You will write and review business cases, perform supporting research and analysis, write specifications, and define product development from design to release.

You will maintain clear, precise, and regular communication with all stakeholders, including ongoing project/program status reports and capturing requirements.

You will retrieve and analyse data using Excel, Access, SQL or other data management systems.

You will monitor project execution and ensure delivery quality and on-time performance, maintaining overall program integrity.

Ideal candidates are good communicators, curious, highly motivated and effective within distributed teams.

Basic Qualifications

Experience using data and metrics to determine and drive improvements.

Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Experience in program or project management.

Preferred Qualifications

Experience leading process improvements.

Equal Opportunity StatementAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support.

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