Role: Internal Account Manager Lead

Location: Tetbury, Gloucestershire

Hours: Monday to Friday, 37.5 hours, fully office based

Salary: Competitive

An excellent opportunity has now arisen for an experienced Internal Account Manager Lead to coach and develop an office-based sales and customer service team based in Tetbury. 

Duties of an Internal Account Manager Lead:

• Lead, motivate, and develop the office-based sales team to deliver excellent customer service and meet sales objectives.
• Provide coaching, training, and performance management to support individual and team development.
• Foster a collaborative, accountable, and positive working environment.
• Oversee all inbound customer enquiries relating to pricing, stock, lead times, and orders.
• Ensure accurate and timely order processing, quotations, and customer communication.
• Monitor and manage workload distribution across the team.
• Build strong customer relationships by providing effective support and solutions.
• Resolve escalated customer issues efficiently while maintaining a professional and customer-first approach.
• Support the external sales team by coordinating customer follow-up, quotations, and lead management.
• Track and report on sales office KPIs, including service levels, order accuracy, and sales performance.
• Identify opportunities to streamline processes, improve efficiency, and enhance customer experience.
• Work closely with supply chain, marketing, and finance teams to ensure smooth operations.

What we would like from you:

• Previous experience managing a high performance sales team
• Experience within cable or cable accesories industry is essential 
• Strong leadership and people management skills, with a proven ability to motivate and develop staff.
• Excellent communication and problem-solving skills with a customer-first mindset.
• Solid understanding of sales processes, order management, and account support.
• Driven, proactive sales approach
• Proficiency in CRM systems and Microsoft Office  

If you are interested in this role, please apply below with your most recent CV.

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