Job Profile for Lead Service Coordinator SEL46500

Position: Lead Service Coordinator

Location: Office-Based Canary Wharf

Salary: up to -38k, depending on experience

Our client is a major service provider in London with over 50 years of success and continued growth. They''re seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and the service desk manager.

The Lead Service Coordinator will join their ever-expanding Energy Services Division. This division operates across London, managing a range of blue-chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call-out service.

As the Lead Service Coordinator, you will be working out of the company''s office in Canary Wharf, Monday to Friday.

• Schedule all works across the flagship contract
• Answer inbound calls from clients
• Raising and scheduling jobs
• Provide updates on work
• Arranging engineers and Subcontractors to attend works
• Compile reports for ongoing works, client and senior management
• Manage SLA & KPIs
• Raising purchase orders
• Managing material orders

Lead Service Coordinator Job Requirements

• Experience in the HVAC and FM industry
• Office based in Canary Wharf
• Previous role held Service coordinator/Helpdesk or similar
• Highly Adept in handling in bound calls for customer queries and service requests
• Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, Outlook
• Administration responsibilities including filing, preparing documents, receipting, keeping and updating records

Service Coordinator Salary & Benefits

• Basic Salary of -32,00038,000 DOE
• 08:00-17:00 Monday to Friday - Office based in Canary Wharf
• Overtime available
• 23 days holiday + Bank Holidays - increasing with service
• Pension 4%

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.