Retentions AdvisorSheffield (S3) 28,000 per annumMonday to Friday, 9:00am - 5:00pmFull-time, PermanentThe OpportunityWe are currently recruiting for a Retentions Advisor to join a growing business based in Sheffield (S3). This is a fantastic opportunity for someone with a background in customer service, sales, or retentions who enjoys building relationships and turning challenging conversations into positive outcomes.You''ll play a key role in retaining customers, understanding their needs, and providing solutions that add real value.Key Responsibilities:Managing inbound and outbound calls with customers looking to cancel or review servicesHandling objections confidently and professionally to retain customersIdentifying customer needs and offering suitable solutions or alternativesBuilding strong relationships to improve customer loyalty and satisfactionWorking towards retention and performance targets within a KPI-driven environmentAccurately updating customer records and systemsCollaborating with internal teams to resolve issues and improve the customer journeyWhat We''re Looking For:Previous experience in retentions, sales, or a target-driven customer service roleStrong communication and negotiation skillsAbility to handle challenging conversations with confidence and empathyA resilient and positive mindsetGood organisational skills and attention to detailComfortable working towards targets and KPIsWhat''s on Offer:Salary of 28,000 Per AnnumMonday to Friday working hours -