Head of Service Delivery

We are partnering with a growing facilities management organisation operating within a complex performance-driven PFI  contract environment.

Due to a need to strengthen commercial control, contractor performance, and operational delivery, they are looking to appoint a Head of Service Delivery to take ownership of a key contract.

This is a high-impact leadership role where you will play a critical part in improving supplier performance, enhancing governance, and driving operational excellence.

Summary:

• Head of Service Delivery
• Location: North West
• Salary: £75,000 plus package
• PFI/PPP experience required
• Facilities Management

Opportunity

• Opportunity to take ownership of a key contract and drive real change

• High visibility role with direct impact on performance and profitability
• Supportive and evolving business environment
• Long-term progression opportunities

The Role

This role sits at the centre of operations, procurement, and performance management. You will be responsible for ensuring services are delivered effectively, compliantly, and commercially.

Key areas of focus include:

Service Delivery & Operations

• Lead delivery across planned and reactive maintenance
• Ensure compliance with contractual KPIs and SLAs
• Drive continuous improvement across service performance

CAFM & Reporting

• Oversee CAFM system performance and data integrity
• Ensure accurate asset information and reporting capability
• Lead the production and quality of monthly performance reporting

Contractor & Procurement Management

• Review and optimise the current subcontractor base
• Strengthen procurement processes and governance
• Drive improved supplier performance, accountability, and value for money
• Implement strategies to reduce cost leakage and improve commercial outcomes

Commercial & Financial Oversight

• Manage budgets across maintenance and lifecycle activities
• Monitor spend, identify risks, and implement corrective actions
• Lead cost-saving and efficiency initiatives

Planned Maintenance & Lifecycle

• Oversee annual maintenance planning and delivery
• Ensure lifecycle programmes align with asset condition and contractual requirements
• Monitor delivery against programme, budget, and compliance targets

Leadership & Stakeholder Management

• Lead and develop internal teams across helpdesk, compliance, and procurement
• Act as a senior point of contact for client and stakeholder engagement
• Manage escalations and maintain strong working relationships

Qualifications/Requirements  

We are looking for a commercially minded FM leader who can bring structure, control, and accountability into a complex environment.

• Proven experience in a senior FM / service delivery leadership role
• Strong background within PFI/PPP contracts – Essential
• PFI healthcare – advantage
• Experience managing subcontractors and improving supplier performance
• Demonstrated ability to control costs and drive commercial improvements
• Good understanding of CAFM systems and operational reporting
• Strong stakeholder management and communication skills

#pfi #CAFM #Northwestjobs

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