Reviews and Complaints Officer Windsor and Maidenhead (Hybrid) Contract Opportunity The Royal Borough of Windsor and Maidenhead is looking for an experienced Reviews and Complaints Officer to manage statutory housing reviews and complex complaints. This is a specialist role requiring strong legislative knowledge and high-level written ability. Key Responsibilities: Conducting Section 202 statutory reviews Reviewing S184 decisions Managing Stage 2 complaints investigations Drafting legally robust review decisions Liaising with Legal Services where required Ensuring compliance with Ombudsman standards Requirements: Strong working knowledge of Housing Act 1996 (Part 6 and 7) Experience conducting statutory housing reviews Experience handling complex housing complaints Exceptional report writing skills Local Authority experience essential Rate: Competitive and flexible subject to candidate experience.