Overview

IT Service Desk Analyst role within on-site IT Support team. The IT Service Desk Analyst will primarily provide user-facing support and support small IT-centric projects such as rolling out Windows 11 devices and reimaging machines using the Microsoft Deployment Kit (MDT) and SCCM.Responsibilities

Provide user-facing IT support and assist with tickets as part of the Service Desk teamAssist with IT hardware requests and software requestsSupport on-site IT workloads including floor-walking and responding to IT support callsContribute to IT-centric projects (e.g., Windows 11 rollout and device reimaging using MDT and SCCM)Role Requirements and Experience

Exceptional user-facing and communication skillsHands-on experience using core Microsoft support technologies (e.g. SCCM, MDT, Intune)Experience deploying Windows 11 devices / upgrading from Windows 10Experience with Microsoft Azure (desirable)Able to work on-site Monday-FridayDetails

Type: Contract | Duration: 3 Months | IR35 Determination: Inside IR35 | Pay Rate: 18 - 20 per hour | Start: ASAP/UrgentApplication

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)Privacy and Compliance

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)

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