Overview

An established London Corporation is seeking a Helpdesk Coordinator to join their dedicated team.In this role, you will be at the heart of our operations, managing the CAFM system and overseeing planned preventative maintenance scheduling and reporting. You will coordinate engineers, subcontractors, and client requests while ensuring KPIs are delivered and compliance standards are met. The position also involves supporting customer reporting, monitoring performance metrics, and contributing to financial processes, all while maintaining effective communication with colleagues and clients.Responsibilities

Manage the CAFM system and oversee planned preventative maintenance scheduling and reporting.Coordinate engineers, subcontractors, and client requests while ensuring KPIs are delivered and compliance standards are met.Support customer reporting, monitor performance metrics, and contribute to financial processes.Maintain effective communication with colleagues and clients.Qualifications

Highly organised, detail-focused, and proactive, with strong communication skills and a customer-first approach.Experience working with CAFM systems and in facilities management is desirable.Confidently manage competing priorities and deliver results under pressure.This is an exciting opportunity to join a world-leading workplace solutions provider and play a key role in supporting operations in a well established Corporation.

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