Ensure timely and correct deliveries (SLA s or service level agreements) to clients located in UK and Ireland, providing quality in payroll service delivery, and taking pride in contributing to high customer satisfaction. Offices based in Walton-On-Thames.Client DetailsOur client is a large organisation with a widespread reach throughout the UK and Ireland, they are committed to providing cutting-edge solutions to their customers and fostering an environment of continual development and growth. Hybrid working: 2 days from home and 3 from the office per week. DescriptionThe Payroll Supervisor (HYBRID) role involves: Managing Customer Service and continuous improvements: Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes and adding value to customer Monitors, follows up, reports and analyses operational KPI''s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI''s or SLA''s not being met Proactively drives offshoring and nearshoring transition activities for own customers Ensures that customer documentation such as OPM and control framework is always up to date Approves system or process changes and different type of authorization requests to customer systems Customer Service and relationship management: Acts as the operational single point of contact/escalation for named custom