We are seeking an experienced Freight Forwarder to coordinate Sea and Air shipments. Responsibilities include liaising with carriers, preparing shipping documents, ensuring compliance with customs regulations, and providing exceptional customer service.

• Completion of end to end forwarding activities as the individual role requires
• Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
• Work closely with internal and external customers 
• Focus on customer service 
• Use of Next Gen/MS office as requested
• Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
• Month end department compliance
• Customs Entries
• Cost control
• Assist senior forwarders, Supervisor and line manager where required
• Ensure all reports including internal and customer specific are completed within the deadline
• Resolve queries from customers and suppliers
• Ensure Best Practice models are adopted 
• Work closely with the Operations manager for Internal and external rates reviews.
• Remain in contact with customers and suppliers to maintain relationships
• To take part in customer reviews when required to build up visibility and relationships with customers. 
• Assist sales and management with customer development 
• Maintain clean desk policy 
• Operate within companies QA system
• Any other tasks as directed by their Supervisor or line manager

Experience/Skills Required:

· Thorough understanding of customer needs

· Knowledge and experience in of the international transportation and logistics industry, in export Air, Sea or Road operations.

· A knowledge and understanding of financials and impact on business

· A Good knowledge of IT systems and processes used in the transport sector

· Fluent in English, local language and any other languages required for smooth operation of business