2nd Line Wintel Support Engineer - Must have a valid DV ClearanceJoin a team where your ideas, technical skills and collaboration will help shape the future of IT support. We''re looking for a skilled 2nd Line Wintel Support Engineer who thrives in fast-paced environments and enjoys supporting high-profile users across critical infrastructure.You''ll be part of a dedicated team providing 2nd and 3rd line support across a broad Windows estate, with opportunities to grow your technical skills while contributing to a service that really makes a difference.Key responsibilities:Provide 2nd Line support within a team of experienced infrastructure engineersRespond to incidents and service requests using ITSM toolsetsMonitor and manage infrastructure using Event Management tooling (SolarWinds and SCOM)Escalate issues as needed while maintaining communication with stakeholdersSupport high-profile users, ensuring professionalism and efficiency at every touchpointCollaborate closely with colleagues to troubleshoot and resolve technical issuesContribute to the maintenance and enhancement of Windows-based systems and environmentsEssential skills and experience:Hands-on experience using ITSM tooling in a live service environmentStrong working knowledge of Event Management tools including SolarWinds and SCOMProficient with MECM and SCCM for patching, deployment and system monitoringExcellent communication skills, both written and verbalStrong troubleshooting abilities and a methodical appro