Deluxe Recruitment are actively recruiting for a Senior Customer Service Account Manager on behalf of a reputable Freight Forwarding company based in Bolton. JOB DESCRIPTIONJob title: Senior Customer Service Account ManagerDept: Sales and OperationsReporting to: General ManagerResponsible for: Growing and maintaining existing accounts in respect of customer serviceand operational requirements and generating new business in line withbusiness objectives Key Responsibilities:Client Relationship Management:o Build and maintain strong, long-lasting relationships with key clients.o Act as the first point of contact for all client inquiries, concerns, and issues.o Ensure that client expectations are met and that they receive exceptional service atall times. Logistics and Operations Management:o Oversee and manage the day-to-day logistics operations for assigned accounts.o Coordinate with internal teams (operations/customs) to ensure timely and efficientservice levels.o Resolve any logistical issues that may arise, ensuring minimal disruption to customerservice levels. Performance Monitoring and Reporting:o Monitor key performance indicators (KPIs) such as delivery times and customersatisfaction metrics.o Provide regular reports to clients on performance metrics, highlighting successesand areas for improvement to General Manager. Problem Solving and Issue Resolution:o Proactively address any potential issues or challenges in the logistics process,resolving them swiftly to maintain c