Customer Service Advisor

Location: Exeter, Devon - near Exeter Airport

Reporting to: Customer Service Manager

Hours: Monday to Friday 08:30am - 17:00pm

Salary: £25,000 per annum

Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting to join our clients Customer Service team in Exeter on a permanent basis.

The role:

Answering queries and questions in regard to orders and general enquiries

Accurately placing orders onto database

Issuing customers with invoices and order acknowledgements

Calculate customer discounts and carriage costs in relation to orders

Resolve any complaints professionally and accurately

Ensure all customer records are updated and accurate within the CRM system and raising tickets when necessary

Support the field based Sales Team

About you:

Excellent verbal and written communication skills

Computer literate with good knowledge of Microsoft Office

Excellent time management skills

Ability to work well and as a larger team

Accurate eye for detail

Previous experience in dealing with customer over the telephone would be beneficial

Experience working with CRM system would be beneficial

Benefits:

Electric vehicle lease and cycle to work schemes

Flexi time policy

Employee assistance program

Generous staff discounts on their products

Discounts for supermarkets, cinema tickets and gifts

2 day a week working from home policy where possible

Enhanced holiday allowance

To apply, please submit your CV via the Apply Now button or contact Shannon Bunch on (url removed)