Team Leader 24.5hrs per week - 3-6 months cover - potential of being made permanent £25,390 - £27,479 Glasgow Are you a proactive and people-focused leader with a passion for delivering high-quality customer service? We are looking for an experienced Manager to lead and develop our team, ensuring exceptional support and advice is delivered to our clients'' customers while driving operational excellence and continuous improvement. As Manager, you will play a key role in managing day-to-day operations, supporting staff development, improving service performance, and ensuring quality standards are consistently achieved. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys leading teams while contributing to service innovation and growth. What you''ll be responsible for Operational Leadership Lead, support and develop the team through coaching, guidance and training initiatives. Ensure policies, procedures and organisational updates are communicated effectively across the team. Manage resource planning to ensure staffing levels meet customer needs and service expectations. Monitor service delivery and call quality to ensure KPI targets and quality standards are achieved. Ensure accurate communication with relatives, emergency services and external partners. Maintain accurate and timely system and reporting information. Provide management support and assist with escalation and service resolution where required. Business Improvement and D