Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to take on an exciting challenge in the banking industry? Our client is seeking an enthusiastic and experienced Technology Support Manager to help build a robust support service for their Apple MAC estate. This full-time role is based in the vibrant Leeds Wellington Place office, with a hybrid working model that requires a minimum of 40% time in the office. Role: Technology Support Manager (MAC)Duration: 12 Months Location: Leeds (Hybrid 2 days a week on-site)Rate: 625 per day (umbrella) Why Join Us?At our client, we''re on a mission to Help Britain Recover, then Prosper. As the largest retail and commercial bank in the UK, we believe in making a significant impact on our customers, businesses, and communities. In this role, you will play a crucial part in supporting our colleagues and ensuring they can effectively assist customers with their daily needs. Key Responsibilities:Provide expert 1st line support for macOS, applications, and hardware, including peripherals.Deliver outstanding customer service and technical assistance.Troubleshoot and resolve complex techni