Join the team that Always Cares!Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a

Guest Service Agent

at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.Some of our

fabulous benefits

you will enjoy as a

Guest Service Agent

are:Annual earnings up to £29,000.00 (£25,908.48 base salary + non-contractual tronc)Pension scheme with company contributions50% discount in all our restaurants and Spas across our propertiesTeam member and Friends and Family rates across our propertiesComplimentary stay after passing probationExtensive discounts on our benefits platformAccess to private medical insuranceSupport through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can beInterest free season ticket loanEmployee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeingBike to work schemeRecommend a Friend incentiveComplimentary laundryFree meals on dutyOpportunity to join our taskforces to contribute to the business focuses, community and environmentEmployee recognition schemes and Social Committee events including gala dinners and much more!We are currently looking for a passionate

Guest Service Agent , to join our

Front of House

Department

on a

permanent

basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.As a

Guest Service Agent,

your main duties and expectations for the role will include:Deliver a warm, personalized, and professional welcome to all guests, utilizing their names and information provided through the property management system to enhance their experience.Uphold and maintain the prestigious 5-star standards of the hotel, adhering to the AA (Automobile Association) and LQA (Leading Quality Assurance) standards to ensure a consistent and superior guest experience.Operate and navigate various hotel management and booking systems efficiently.Maximize revenue opportunities by skilfully promoting room upgrades and enrolling guests in the hotels exclusive membership programs, striving to meet and exceed departmental targets.Maintain up-to-date knowledge of all VIP guests, special care guests, and long-stay residents arriving, staying, or departing on any given day.You will be required to work

40 hours

per week, on a shift rota.We areBest Employer for 2021 at Springboards Excellence AwardsOne of the happiest hotels in LondonEarth Check Silver Certified 20232 rosettesHoteliers Charter ApprovedPreferred Hotels and Resorts memberTop 100 in the Sunday Times Best Places to Work 2025We are more concerned with whats in the glass, not whether its half full or empty, so if you feel this

Guest Service Agent

role is for you, come and pour some happiness into yours by joining our award winning family today!All applicants must be legally eligible to work in the UK

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