An exciting opportunity has become available with our long-established client based in Stonehouse. They are seeking an Operations Manager to join their team on a full time, permanent basis. Delivering training to over 10,000 candidates each year, the organisation designs and delivers high quality, bespoke courses across a broad range of areas including Lifting Operations, Materials Handling, Health and Safety, Construction and Plant Machinery, Transport, and Civil Engineering. Your role will be pivotal in ensuring efficient day to day administration processes whilst building strong client relationships. Acting as a bridge between the client and the company, you will ensure client satisfaction while driving operational efficiency and business growth. This role will play a key position in the management team overseeing internal operations, staff supervision and process improvements. Key Responsibilities: -Oversee operational management, order processing, customer service and ensuring all internal processes are followed -Lead, motivate, train and supervise the administration team -Support and maintain CRM/ERP systems, process quotes and handle order progression -Prepare and analyse performance and opportunity reports and forecasting weekly/monthly figures -Maintain customer relationships, acting as the main point of contact for client concerns -Identify and implement improvements to administration systems to increase productivity and efficiency Candidate Attributes: -Proven ex