A Leeds Resourcing and Consultancy firm are recruiting is recruiting for a permanent Team Manager to join their new Complaints Operation and become part of the wider as Complaints Team Manager. Staring mid-April, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business. As a Complaints Team Manager you will:Work with a global, market-leading client within the Motor Finance sectorLead and motivate your team of Complaint Handlers to investigate and resolve customer complaints relating to Vehicle Quality and service related problemsAct as a brand ambassador for Square 4 and our end client, delivering a high standard of service at all timesProduce Management Information reporting to analyse your team''s performance About You - Complaints Team Manager: We''re keen to speak with candidates who have proven experience managing a Complaints Team within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes. You will be able to demonstrate:Previous complaint team management experienceA passion for coaching and developing your teamA strong understanding of the industry and FCA regulationsManagement Information reporting and utilising data for performance managementAbility to support and drive change to processes and working practicesAlignment with our core values: Collaborative, Entrepr