Service Desk EngineerUp to £32,000 per annum - DOEFull Time - OnsiteLocation: Leeds Marshalls Mill, HolbeckAt Afinite, we re looking for a proactive and positive Service Desk Engineer to join the team and support our customers with valuable IT support for Microsoft 365 environments. Company OverviewWe re a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology.Working with clients across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with our clients based on trust.Core RoleWorking under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically.As well as servicing user-initiated requests, you will also be required to set up new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you ll play a key part in ensuring our clients'' success.Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress queries. When necessary, you ll escalate issues appropriately to ensure a smooth servi