Service Charge Specialist based in Farringdon, London, EC1N 8JSSalary Banding: £39,281 - £41,348 based on a 37.5 hour week Permanent Contract.This role is eligible for our smarter working policy to be discussed at interview.An exciting opportunity has arisen to join our Service Charge Team. As our Service Charge Specialist this customer focused position will see you being responsible for setting and managing financial forecasts for our shared home owners, leaseholders and rented properties. You will play a key role in coordinating with the wider service charge team, stakeholders and other departments to ensure our service charge data is accurate for our customers correctly identifying and resolving any issues that arise.Main Duties: Provide a responsive front line customer service in all aspects of service charge enquiries in line with service expectations and key performance indicators Prepare support documentation for formal challenges (relating to First Tier Tribunal and other civil law actions) and attending hearings as required Ensuring that processes are carried out effectively and in line with policy, procedure and legislation Resolve service failures, complaints and disputes and initiate and deliver service improvements Set and manage financial forecasts for Service Charge activities, highlighting and liaising variance with relevant teams and individuals Provide advice on leasehold and service charge issues to customers, colleagues and relevant stakeholders Ensuring c