Customer Services Co-ordinator Location: Morpeth Salary: £27,000 £30,000 per annum Hours: Full-time, Permanent Working Hours: Monday to Thursday, 8:45am 4:45pm; Friday, 8:00am 2:45pm Start Date: Immediate start availableWe are seeking a Customer Services Co-ordinator to join a small, friendly team within a busy manufacturing environment. This is a permanent, full-time position that offers variety, responsibility, and the opportunity to build strong relationships with both customers and internal teams.Key Responsibilities: Act as the first point of contact for customer enquiries and orders Input orders accurately into the ERP system and provide regular progress updates Liaise with production and dispatch to meet customer delivery expectations Work with the Sales Manager to prepare and send customer quotations Set up new customer accounts and manage ongoing price updates Handle and triage technical queries, escalating where appropriate Lead the in-house generation of export documentation including certificates of origin and movement certificates Participate in change order processes and support project management activities Communicate professionally and clearly, including during difficult conversations Support the business in meeting regulatory, compliance, and customer service standards Candidate Requirements: Confident and professional communication skills Able to handle challenging conversations and problem-solve effectively Organised and methodical, with strong attentio