Overview

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Guest Services Manager - Night

role at

Staycity Group . Wilde is a thriving, exciting and rapidly expanding aparthotel operator with properties across iconic European cities. We’re looking for our next

Guest Services Manager - Night

to work with our Guest Services Hosts and the wider team across public areas, lobby, reception and RandB spaces. Embrace a high-paced, evolving environment and bring your enthusiasm and curiosity. At Wilde, we’re a diverse and inclusive team that values your unique contribution.Benefits

Paid family leave (>1 year of service)Flexible working patternsBonus scheme that rewards high performers based on core values and property goalsDiscounted rates for overnight stays for you, your family and friendsRefer and earn scheme – up to £/€550Cycle to work scheme to support a healthy lifestyle and the planetEducation Support to foster new skillsVolunteer days: 2 paid volunteer days per yearEmployee Assistance Program (EAP) for you and your familyAn extra day off to celebrate your birthdayWe would love you to have

2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sectorKnowledge of Front Office operationsSome previous FandB/Barista experience preferred but training can be providedWhat you can do for us

Endless Opportunities in One Space: Welcome guests and contribute to a dynamic lobby, bar, and host stand while collaborating with multiple departmentsBe the Ultimate Brand Ambassador: Represent Wilde with enthusiasm and prideMake a Lasting Impact: Use confident communication and teamwork to create memorable guest experiencesStay Driven: Aim for excellence and contribute to collective successExemplify Excellence: Greet guests warmly and make them feel at homeUnderstand Your Guests: Learn preferences to provide personalised serviceSet the Mood: Manage details that enhance the guest experienceMaster Every Shift: Open, swing, or close with seamless operations and safety focusPush the Boundaries of Excellence: Seek opportunities to innovate and improveLead with Kindness and Respect: Foster a culture of inclusivity and respectEngage with the Community: Participate in local charity events and initiativesStart your Wilde journey today! Take the leap and click "apply" now!Seniority level

Entry levelEmployment type

Full-timeJob function

OtherIndustries

Hospitality

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