Your new company Hays is proud to be working in partnership with a well-established and forward-thinking organisation that is committed to delivering high-quality services to its community. Known for its inclusive culture and supportive working environment, the organisation places a strong emphasis on employee wellbeing, professional development, and work/life balance. Staff benefit from generous annual leave, flexible working arrangements-including hybrid working with a minimum of two days per week based in Kingswood, access to a wide range of wellbeing initiatives and staff discounts. With a collaborative team ethos and a focus on continuous improvement, this is an excellent opportunity to join a service that is making a meaningful impact.Your new role As a key member of the management team, you will lead a dedicated group of officers delivering high-quality housing advice and homelessness prevention services. You will be responsible for ensuring statutory duties under the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017 are met, while supporting vulnerable individuals and families across the region.This is a pivotal role where you will:- Supervise and support a team of five full-time Housing Officers, each managing approximately 40 cases. - Monitor operational quality assurance standards and ensure compliance with legislation and company policy.- Lead on complex case assessments, statutory reviews, and responses to public and elected member enquiries.-