Job Title: IT Support Technician - Tech Bar (Onsite)Location: Macclesfield, UKOverviewWe are seeking a proactive and customer-focused IT Support Technician to join our onsite Tech Bar team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effective resolution of technical issues. You will act as the first point of contact for walk-in and floor-walking support, maintaining a strong focus on customer experience.Key ResponsibilitiesDeliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking.Maintain a customer-first approach, ensuring users are informed throughout the support process.Collaborate with IT support teams to escalate and resolve issues efficiently.Troubleshoot and resolve hardware, software, and connectivity issues for Windows 10 desktops, laptops, and mobile devices.Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and cloud storage platforms (eg, Box).Perform device setup, configuration, and deployment for both Windows and Apple Mac/iOS environments.Utilise tools such as Active Directory, Group Policy Objects, SCCM/SMS, and remote-control technologies to manage and support devices.Assist with antivirus software management in an enterprise environment.Maintain accurate asset inventory records and support asset management processes.Use ServiceNow for ticket logging, tracking, and resolution (desirable).Essential Skills andamp; Experience