Role: Digital Service Asset and Configuration Management Job Description

Type: Contract

Location: Chelmsford, UK

The Role

As a SACM Technician, you will ensure that every piece of IT equipment-from laptops and smartphones to complex audio-visual setups-is accounted for, functional, and secure. You will balance technical "hands-on" troubleshooting with the meticulous management of our Configuration Management Database (CMDB).

Key Responsibilities:

• Lifecycle Management: Oversee IT assets from initial acquisition and deployment through to decommissioning and secure disposal in compliance with WEEE regulations.
• Technical Support: Provide second-line technical support, including fault diagnosis, maintenance, and root cause analysis for end-user devices and peripherals.
• Database Integrity: Maintain the accuracy of the CMDB, ensuring all configuration items are recorded and audited regularly.
• Compliance & Security: Ensure all user devices remain within one version of the current operating system release to maintain high security and compatibility standards.
• Project & AV Support: Lead the setup and maintenance of audio-visual equipment and assist with the deployment of assets during major IT projects.
• Collaborative Support: Work closely with the Digital Service Desk to provide operational cover and assist with high-demand periods or complex service requests.

• Technical Expertise: Proven experience in second-line IT support and hardware troubleshooting.
• Detail Oriented: A strong understanding of ITIL frameworks, specifically Service Asset and Configuration Management (SACM).
• Communication Skills: Ability to convey technical information in user-friendly terms to clinical and administrative staff.
• Physical Capability: Comfort with manual handling, working under desks, in confined spaces, or at heights.
• Flexibility: Willingness to participate in an on-call rota and travel between various sites as required.

• Driving Licence: A valid UK driving licence, access to a vehicle, and business insurance are essential for transporting equipment across sites.

Apply: If you are interested then please apply or share your updated CV on yogeshwari .s @randstad digital .com with your availability and I will give you a call back to discuss the role further.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.