IMH Recruitment is seeking an experienced-Customer Service Advisor-to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence.

Key Responsibilities:

• Deliver exceptional customer service as the first point of contact.
• Handle customer inquiries and provide accurate product/service information.
• Build strong relationships with customers.
• Coordinate deliveries by liaising with couriers and customers.
• Manage and update customer accounts using various systems and databases.
• Process orders and manage related administration tasks.
• Handle complaints effectively with professionalism and care.
• Respond to inbound calls and inquiries via email or live chat.

Essential Skills:

• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficient in using computers and multiple systems.
• Previous experience in call handling, email handling, or live chat.

Hours and Pay

• Sunday to Thursday: 09:00am to 17:30pm
• -13 per hour.
• Opportunity to work with a well-respected company with offices across the UK.

How to Apply:

Submit your updated CV and contact our office on-(phone number removed)-for further details.

Job Type: Full-time

Pay: -13.00 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Call Handling : 2 years (required)
• Email handling : 1 year (required)
• Live chat: 2 years (preferred)
• Customer Service : 2 years (required)

Licence/Certification:

• Driving Licence (preferred)