We are looking for an experienced 2nd line IT Support to join a team within the technology and telecoms industry. This role involves managing IT systems and infrastructure to ensure smooth operations and support business needs effectively.Client DetailsThe company is a reputable organisation within the technology and telecoms sector. It operates as a small-sized business, offering specialised services and solutions to its clients.DescriptionManage and maintain the organisation''s IT systems and infrastructure.Monitor system performance and troubleshoot issues to minimise downtime.Ensure data security and implement necessary protocols and updates.Provide technical support and assistance to staff across departments.Oversee software and hardware installation, upgrades, and maintenance.Develop and maintain IT policies and documentation.Collaborate with external vendors for specialised IT services.Plan and implement IT projects to meet business objectives.ProfileA successful 2nd line IT Support should have:Strong knowledge of IT systems, networks, and infrastructure.Experience with troubleshooting and resolving technical issues efficiently.Proven experience supporting Microsoft 365 environmentsAzure, 365, IntuneExperience working on projectsProficiency in managing data security and implementing updates.Ability to provide support and guidance to team members effectively.Familiarity with software and hardware installation and maintenance.Capability to manage IT projects from plannin