Our client, a renowned company in the retail sector, is currently seeking a Helpdesk Analyst to join their team on a contract basis. This role is integral to providing exceptional IT support within the bustling retail environment.Key Responsibilities:Responding to and resolving IT support requests from retail staffTroubleshooting hardware and software issues efficiently and effectivelyProviding guidance and assistance on the use of retail-specific IT systemsEscalating complex issues to the appropriate departments when necessaryMaintaining accurate records of support requests and resolutionsCollaborating with other IT team members to ensure seamless service deliveryEnsuring a prompt and professional response to all support queriesContinuously improving IT support processes and proceduresJob Requirements:Experience in an IT support role, preferably within a retail settingStrong troubleshooting skills for both hardware and software issuesFamiliarity with retail-specific IT systems and applicationsExcellent communication and customer service skillsAbility to work well under pressure and manage multiple support requests simultaneouslyStrong attention to detail and organisational skillsA collaborative team player with a proactive approach to problem-solvingRelevant IT qualifications or equivalent experienceIf you have a passion for providing outstanding IT support and are looking for a new challenge in the retail sector, we would love to hear from you. Apply now to join our client'