Interim Director of Operations, £105,000 pa South London HA, 6 month Fixed Term Contract (negotiable) This role is based in South London with a fairly small, innovative specialist Social Housing Association. As part of the Executive Team, you will be supporting the CEO to deliver the strategic plan and lead a culture of continuous improvement, customer focus and collaborative working across your directorate. She is looking for someone mature, seasoned, pragmatic, experienced and resilient - willing to roll their sleeves up, deal directly with residents, work in a small organisation and appreciate that like many small housing associations they are not a steady ship. If you are interested in this role you must have housing and repairs experience. ideally in a smaller organisation. Your CV must show evidence (by means of achievements) in the following areas: Strategic change management and leadership Directorship within a social housing environment or similar Housing Services, customer service delivery and complaints resolution Asset and Estate management service delivery Developing and delivering a positive performance/continuous improvement culture in a service delivery setting Managing large/complex budgets As well as the above you will need strong ICT skills, excellent verbal and written communication skills, and strong numeracy and persuasive presentation skills This organisation embraces agile working (min 2 days a week in the office), and flexibility on hours e.g. 4 d