Overview

MEETINGS AND EVENTS TEAM LEADER

- Park Plaza VictoriaWe are seeking a dedicated and enthusiastic

Meetings and Events Team Leader

to manage the day-to-day service in the Meetings and Events Operations. You will ensure FandB services are delivered in a timely manner according to Event Orders, ensure all areas provide exceptional experiences for our guests, and oversee junior team members to meet client expectations.Responsibilities

Follow all controls and procedures to ensure the highest standards, efficiencies and professional operations within the Meetings and Events Department.Always ensure a warm, friendly welcome to all clients, internal and external.Cross-check service requirements with other departments such as Sales, Planning and Kitchen.Support the logistics team and bar team with their respective operations as required.Allocate duties to junior team members and agency assistants – duties to include FandB services, BOH preparations, meeting room setups, etc.First point of contact for the clients at the tables during allocated evening events, addressing questions and liaising back with the clients to ensure everything is satisfactory.Oversee own training schedules, keep up with requirements and propose areas for personal growth and development.Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfaction.Hands-on approach when on duty, ready to train and assist other team members on the job when required.Skills and Qualifications

Good command of English, both verbal and written.Excellent customer service attitude, positive and charismatic with an eye for the customer.Natural team player, able to connect and work with others.Excellent attention to detail, positive and warm personality.Flexibility, adaptability and energy are crucial in this role.Benefits

Salary: £14.46 per hour + generous service charge and great benefitsHeavily discounted hotel rates in Europe (extends to Radisson Hotel Group brands and family and friends)50% FandB discounts at our restaurants and bars (for your whole party)Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of serviceTwo free meals per day - including days off if you wish to come inAccess to 40% of your pay before payday through WagestreamRecommend a friend scheme – up to £750Vitality at work scheme with gym discounts and moreRide to Work scheme and free cycling lessonsBenefit Hub – Discounted prices at hundreds of stores, retailers, attractions, restaurants, and cinemasFree dry cleaning for work uniformAnnual staff parties and eventsCompany pension plan and award-winning trainingPark Plaza. Be part of it.

Apply Now

#J-18808-Ljbffr