IT Service Delivery Manager / IT Customer Service ManagerPosition: Senior Service Manager (internal name)Location: Ringwood, Hampshire + Hybrid home working (non-contractual)Salary: £40,000 + Overtime +Benefits + Company Profit ShareHours: 37.5 hours per weekThe RoleWorking in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client s operational environment. You will be responsible, as a team, for the delivery of their support services.You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team.As a Senior Support Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential.Duties Include:Identify and mitigate risks which could impact our client s services, performance or compliance.Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives.Act as a key representative for the support department during service transitions, change initiatives, and project