We are seeking a dynamic and proactive Housing Income Officer to join the Rent Income team at a leading housing provider. In this role, you will play a vital part in maximising income for the Housing Service by managing tenant rent accounts and sub-accounts effectively. Your work will involve proactive early interventions, providing up-to-date benefit advice, negotiating repayment plans, and pursuing legal action when necessary. Daily duties;Contacting tenants via phone, email, and letters to address rent arrears and negotiate repayment plans.Providing advice on housing benefits and tenancy obligations.Escalating cases for legal action or eviction when necessary.Liaising with support agencies to assist vulnerable tenants.Preparing and presenting cases in court.Monitoring and reporting on performance metrics.Collaborating with colleagues to resolve complex issues and improve service delivery.To excel in this role, you should have:A strong understanding of housing law, welfare reform, and statutory obligations.Experience in managing rent accounts and debt recovery.Excellent communication and negotiation skills.The ability to work collaboratively with internal and external stakeholders.A commitment to delivering high-quality customer service.Knowledge of data protection, health and safety, and equal opportunities legislation.A proactive and solution-focused approach to problem-solving.The ability to manage a caseload effectively and meet key performance indicators (KPIs).This cl