We have a great opportunity for a Service Desk Analyst, to work on a temporary basis,to start asap, for 3 months. Based in Eastleigh. To start asap, for 3 monthsService Desk AnalystPay Rate 14.88 to 15.62 dependent on experienceMon to Fri - 8am to 5pm - flexibility needed, with some additional cover requiredWorking fully on siteBased in EastleighFree parking Purpose: To provide an effective and efficient Service Desk support service to all users to resolve problems as speedily as possible to ensure the Service receives maximum utility from ICT resources. Proactively and reactively gather information from customers and provide them with an appropriate solution to problems encountered with the ICT systems by apportioning and prioritising engineers time, or by assisting the user directly in order to maximise systems utilities to the Organisation. Record and actively monitor the progress of users calls to ensure that calls are dealt with within agreed timescales, resources are effectively utilised, and information can be collated to identify trends and facilitate management decision making. Assist with the preparation of asset reports or data spreadsheets for Service Desk Team Lead and external bodies to facilitate decision making and enable the Service to make full use of all resources and obtain the best possible value. Actively monitor the security and integrity of all ICT systems in line with ISO27001 standards to ensure the provisions of the Data Protection Act are met and