Description Contract: 35 hours per week, 12 months fixed term contract Salary: 29,802 to 34,654 + London Weighting Allowance (LWA) 3,954 Location: Victoria, London, SW1V 1QQ Closing date: Wednesday 25th March 2026 Interview date: Tuesday 7th April 2026 Are you a proactive problem-solver who thrives in a fast-paced environment? We are recruiting for a Facilities Helpdesk Manager based in Victoria, London. This is a hybrid, fixed term role until March 2026. More about the roleIn this dynamic position, you will be the driving force behind our Estates and Facilities helpdesk. You''ll coordinate both reactive works and planned preventative maintenance, ensuring requests are triaged effectively, urgent issues are resolved swiftly, and service disruptions are clearly communicated to all stakeholders. Day-to-day, you will line-manage and empower a team of two Facilities Administrators, fostering a positive, inclusive, and values-led culture through coaching and training. You''ll also act as the crucial bridge between our clinical, retail, and rehoming site teams and our external contractors. This means identifying the right technical experts for the job, deploying them effectively, and closely monitoring their performance against agreed service levels. System management is a key component of this role. You will manage our CAFM system to log and track jobs, analyze data to identify recurring trends, and produce reports that drive better decision-making. Working closely with the Heal