Join Our Client Devon and Cornwall Police OPCC''s Team as a Customer Service Support Officer!Are you passionate about public service and making a difference in your community? We are seeking a dedicated and enthusiastic Customer Service Support Officer to join their team on a temporary basis. This is an exciting opportunity to be the first point of contact for the public, ensuring their voices are heard and their needs are met!Position Details:Contract Type: TemporaryHourly Rate: 13.33Working Pattern: Full TimeYour Role:As a Customer Service Support Officer, you will play a vital role in our organization. Your principal responsibilities will include:Being the First Point of Contact: Handle communications via telephone, email, letters, and social media, providing timely and professional responses.Providing Support: Offer information, advice, and guidance to the public and partner agencies.Managing Communications: Oversee OPCC phonelines and social media, ensuring all inquiries are addressed.Risk Assessment: Conduct dynamic risk assessments for each contact and escalate issues as necessary.Correspondence Management: Draft responses to correspondence and liaise with police contacts to support inquiries.Data Management: Accurately record all correspondence and monitor follow-up requirements, ensuring compliance with data protection regulations.Engaging with the Community: Organize and attend public engagement events to promote our initiatives.What We''re Looking For:To excel in t