Job Title: Customer Service Assistant Duration: 12 monthsLocation: Manchester/Hybrid (four days per week in the office)Salary: £24000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Are you passionate about delivering exceptional client service? Do you thrive in a dynamic environment where your contributions make a real difference? If so, we want you to be a part of our vibrant Distributor Support team in the Transfer Agency business!About the Role:As a Customer Service Assistant, you will play a crucial role in providing outstanding support to our clients via telephone and email. Your responsibilities will include:Responding to client inquiries with a cheerful and professional attitude.Ensuring all tasks are completed on time and with attention to detail.Following established procedures meticulously and reporting any discrepancies.Collaborating with team members to complete daily, weekly, and monthly tasks efficiently.Escalating issues appropriately to ensure swift resolution.What We''re Looking For:We are seeking a detail-oriented individual who is committed to delivering high-quality service. Key qualifications inclu