Senior ITSM EngineerMust have an Active DV Clearance4 Day weeks are availableSenior ITSM Engineer OpportunityAn opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments.The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions.Senior ITSM Engineer ResponsibilitiesDesign, configure and deploy ITSM tooling solutions across secure environments.Produce build documentation, implementation plans and configuration standards.Support the optimisation and enhancement of enterprise ITSM platforms.Work closely with architects and delivery teams to ensure consistent tooling deployment.Ensure solutions align with ITIL service management processes and operational governance.Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments.Senior ITSM Engineer Skills and ExperienceExtensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA