Senior VMware Telco Cloud Escalation Engineer - Remote/FlexibleThis role is for a senior VMware specialist supporting complex, mission-critical VMware environments within the telecoms sector. It sits within a global remote support team and is focused on helping enterprise/telco customers resolve high-impact technical issues across the VMware Telco Cloud stack.This is not basic ticket support. The work is centred around complex troubleshooting, platform stabilisation, life cycle support, performance issues and senior-level customer guidance across environments where uptime, reliability and service assurance are critical.You''d be acting as an escalation SME across VMware SDDC and Telco Cloud technologies, helping customers diagnose problems, implement fixes, advise on best practice and support ongoing operational improvements.Key requirements10+ years'' VMware experience5+ years'' VMware experience in a telecoms environmentStrong experience across: ESXi, vSphere/vCenter, vSAN, NSX-TAria/vRealize OperationsLog Insight, Network InsightSite Recovery ManagerVMware Telco Cloud experience, including: VMware Integrated OpenStack/VIO Carrier EditionTanzu Kubernetes Grid/HarborNSX-T/NFVNSX Advanced Load Balancer/AVITelco Cloud Operations, Automation and Service AssuranceStrong troubleshooting, RCA and multi-component problem-solving experienceComfortable working directly with customer SMEs and managementContract detailspart time/on-demand engagementFully remoteOutside IR35Flexible work