Contact Centre Manager - Service and ArrearsRed Recruitment is looking to recruit a Contact Centre Manager - Service and Arrears for our client. You will play a pivotal role within their Contact Centre. Leading a team of 40 customer and arrears advisors, managing the full customer journey from onboarding all the way through to litigation.You will report directly into the C-Suite team with the chance to join a successful business where you will look to drive growth and transformation.The salary is up to 60,000 per annum.Benefits and Package for a Contact Centre Manager - Service and ArrearsSalary: Up to 60,000Hours: Full-timeContract Type: PermanentLocation: Melton MowbrayGenerous Holiday AllowanceHealth care PlanFree ParkingCompany PensionYearly pay rises offered Key Responsibilities of a Contact Centre Manager - Service and ArrearsLead, coach, and develop Team Leaders and Advisors across service and arrears functionsDrive engagement, retention, and continuous developmentEnsure excellent customer experience across all contact channels (phone, email, chat)Handle escalations and complex customer issuesOversee arrears strategies to maximise collections while treating customers fairly ensuring we are compliant with regulations and policiesManage daily contact centre operations to meet SLAs and service levelsProvide regular reporting to senior leadershipCollaborate with internal teams (Risk, Compliance, Product, IT)Key Skills and Experience of a Contact Centre Manager - Service an