Nelson Permanent Placements are proud to be representing nationwide facilities management firm based in Birmingham. Due to expansion within the company, they are looking to bring on board a Administrative Co-Ordinator. Working within the administrative team, the suitable candidate will be responsible for the delivery of excellent customer service and will be the first point of contact between the company and its customers. Hours: Standard 9 5 but can be flexible such as 8:30 4:30 (Mon-Fri) Responsibilities: Maintain communication with internal and external parties Perform various administrative functions including record keeping, scheduling, and handling service bookings relating to building maintenance works Corresponding with and responding to customer queries, processing purchase orders and risk assessments Raise purchase orders Answering and transferring phone calls Developing relationships with internal and external stakeholders and providing support to the contract managers and department heads. Taking phone messages from clients Sending emails to clients Forwarding emails from clients to the appropriate recipient Handling client concerns and complaints Communicating with upper management Communicating with suppliers and contractors Schedule site visits with engineers and contractors Requirement and Skills: Computer literate (Microsoft Office packages, e-mail) Excellent results in English, IT and maths at GCSE level Proven administrative experience and knowled