Customer Service AdvisorOur Tamworth based client is looking for a Customer Service Advisor to join their team.This role offers the opportunity to be at the heart of a fast-paced and collaborative team, providing excellent service, dealing with all queries, processing orders, and offering administrative support to the Area Sales Managers.As a Customer Service Advisor, you will need to have/be:Its essential you have previous customer service experienceBe personable and approachable and above all have excellent customer service skills, offering the best personal service at all timeBe able to deal with difficult customers always remaining calm and professionalHave the initiative to find a resolution to any problems that may ariseWork equally well in a team as well as being able manage their own workload and effectively manage their own timeBe accurate and efficient at all timesHave basic knowledge of Word, outlook, Excel and ERP systems would be beneficialDetails:Salary: 26, 000 - 28, 000Working Hours: Full time, Monday - FridayLocation: Tamworth (on site)Duration: PermanentRole of Customer Service Advisor: Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may haveAnswering reception switchboard overflow for the head officeTaking inbound calls and dealing with all enquiries from our customers/ the external sales team (Area Sales Managers)Taking phone calls from end usersProcessing internet and email order