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Senior Product Owner - Channel Integration

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Lloyds Banking GroupThe salary range for this role is £76,194pa to £104,600pa (dependent on location and experience) plus an extensive benefits package. Location: London or Bristol. Hours: 35 hours, full time. Working pattern: hybrid, with at least two days per week, or 40% of your time, at either the London or Bristol hub.Overview

We are transforming our Group and the way we shape finance for good. We are investing in technologies, workplaces, and colleagues to create a great environment for everyone, including you. In the Customer Decisioning Lab, we are delivering NBX – next best experiences – by transforming how we use data and intelligence.About the roleAs the Senior Product Owner for Channel Integration, shape the vision, strategy and delivery of how our decisioning capabilities connect into customer channels to deliver personalised and connected experiences. Ensure engineering and design squads focus on the right priorities to unlock connected, personalised journeys, balancing customer needs, technical feasibility, and business value. This is a senior role with significant impact: the integrations you deliver will shape how millions of people experience Lloyds Banking Group every day.Responsibilities

Own and evolve the product vision and roadmap for channel integration, ensuring alignment with the wider Customer Decisioning strategy.Partner with engineering leads, architects, and delivery teams to design and deliver APIs, SDKs and integration patterns that connect our decisioning ecosystem into digital and non-digital channels.Act as the voice of the customer and business – Ground decisions in delivering better, more personalised experiences and measurable value.Translate complex needs into clear product backlogs, epics and user stories; continuously prioritising to maximise value delivered.Work closely with channel product managers and business stakeholders to understand integration requirements and align delivery.Champion modern product management practices across the lab – including discovery, experimentation, and outcome-focused delivery.Collaborate with partners across technology, data, risk and compliance to ensure solutions are safe, scalable and sustainable.About you

Strong experience as a Product Owner, ideally in complex, multi-channel or integration environments.A track record of leading product roadmaps, managing backlogs, and working with multiple feature teams.Experience working with APIs, SDKs, and system integration; you don’t need to be an engineer, but you understand the concepts and can make informed decisions.Passion for delivering personalised and customer-centric digital experiences.Strong stakeholder management skills – able to bridge business, technology, and design communities.Comfortable working in agile environments with cross-functional teams.Experience in large-scale transformation or platform delivery is an advantage (e.g. decisioning, martech, or personalisation platforms such as Pega CDH).Inclusive leadership style, with the ability to coach, mentor, and bring people together to achieve shared goals.About working for us

We are committed to inclusivity and building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to belong and perform at their best, regardless of background, identity or culture. We welcome applications from under-represented groups and are disability confident. If you need reasonable adjustments to our recruitment processes, please let us know.We offer a wide-ranging benefits package, including:A generous pension contribution of up to 15%An annual bonus award, subject to Group performanceShare schemes including free sharesLifestyle-adaptable benefits such as discounted shopping30 days of holiday, with bank holidays on topWellbeing initiatives and generous parental leave policiesSeniority level

DirectorEmployment type

Full-timeJob function

Information Technology and Product ManagementIndustries

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