Customer Service Advisor - Telephone-Based
Location: BD6, Bradford
Hours: Full-time - 8-hour shifts between 7am and 7pm, Monday to Friday
Start Date: Immediate / October
Contract: Temporary to Permanent

I am currently representing a well-regarded client in the BD6 area of Bradford who is looking to appoint a confident and reliable Customer Service Advisor to join their busy contact team. This is a fantastic long-term opportunity for the right individual, with a permanent position available following a successful temporary period.

Please note: This is a full-time, ongoing role and not suitable for short-term or stop-gap candidates.

You will be responsible for delivering a high standard of service over the telephone, handling a variety of customer enquiries in a professional, efficient, and friendly manner. Working within a supportive and well-structured team, you will play a key role in maintaining strong customer relationships and ensuring queries are resolved accurately and promptly.

• Handling incoming calls from customers with professionalism and confidence

• Accurately logging and updating customer records using internal systems

• Providing clear information and resolving enquiries within agreed timeframes

• Managing your time effectively to meet call targets and response deadlines

• Working collaboratively with colleagues across departments

• Confident telephone manner

• Excellent verbal and written communication skills

• Strong time management and organisational ability

• High attention to detail and accuracy

• IT literate - confident with basic computer systems and software

• Previous experience in a customer service role (telephone-based preferred)

• Familiarity with CRM systems or similar database tools

• Immediate or October start available

• Long-term opportunity with the potential for a permanent contract

• Supportive working environment with clear development opportunities

If you are a proactive individual with a passion for customer service and are looking for a stable, long-term role, this could be the opportunity for you.

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