Operations Manager - InvernessRelocation opportunityAccommodation not providedSalary: £32,000 - £34,000 with substantial bonusHours: 40 hours per work over 5 days from 7Are you a hands-on leader with a passion for delivering exceptional guest experiences?We are seeking an Operations Manager who is efficient and passionate in achieving outstanding quality standards, to oversee our day-to-day operations, drive performance, and ensure the highest standards of service. You will report directly to the Regional Head of Operations and benefit from further support from our central services teams across Revenue and Distribution, Sales and Marketing, People and Culture and Finance. This structure allows you to focus on leading operations, elevating guest satisfaction, and driving performance while drawing on specialist expertise to support the business.Why work with us:

Our award-winning properties are full of character, with their own individuality and style, reinforced with friendly and professional staff. We are always on the lookout for friendly, professional people with a can do attitude to join our team. In addition to being part of a vibrant company grounded in a passionate set of core values, we are dedicated to nurturing and supporting our team.About the RoleAs Operations Manager, you will play a pivotal role in ensuring smooth and efficient running of our serviced apartments. You will lead and inspire a small, dedicated team while liaising with key stakeholders to uphold our reputation for excellence in the hospitality industry.Key Responsibilities:Oversee the day-to-day management of our serviced apartments in Inverness.Lead, coach, and develop operational teams to deliver 5-star service.Monitor and enhance guest satisfaction, ensuring service standards are consistently exceeded.Manage budgets, forecasts, and operational KPIs to meet financial targets.Implement efficient systems and processes to support business growth.Ensure compliance with health and safety, brand, and industry standards.Work closely with the Regional Head of Operations and senior management on strategic projects and expansion plans.About YouWe are looking for a motivated and commercially aware leader with strong operational expertise.You will have:Proven management experience in Operations (preferably within the hospitalityindustry - hotels, serviced apartments, or luxury hospitality environments but this aspect is not essential).Excellent people management and leadership skills.Strong financial and analytical acumen.A proactive, problem-solving approach with attention to detail.The ability to thrive in a dynamic, fast-paced SME environment.Our benefits include:30 days holiday per annum (pro rata, includes bank holidays).Reduced rates for staff stays.Complimentary fruit at work.Bespoke uniform.Ongoing training opportunities.Healthcare benefits and subsidiaries.Pension contributions.Personal recognition awards.Exciting social celebrations and events.Complimentary dry cleaning for uniforms.Employee assistance programme and helpline.These benefits are subject to change to meet business requirements and are not included within the contract.We focus on personality when recruiting new Team members. We seek individuals with creativity, a thinking outside the box'' approach and the desire to be the very best in everything they do. Our highest priority is making you feel as welcome as our guests, and to demonstrate that we care.Our Core Focus is:

A great guest experienceOur Niche: Serviced apartments of distinctionOur Core Values: Professionalism, Passion, Adaptability, Conscientiousness, the Mansley DifferenceTo ApplyDo you have the Mansley Difference and ''can-do'' attitude we look for in our Team? If you are a driven hospitality professional who thrives on delivering excellence and wants to make an impact in a growing business, then we very much look forward to receiving your CV!

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