Job Title: Customer Service RepresentativeLocation: NewcastleDepartment: IMS - Car New Hire - NCLBusiness Area: Customer ServiceWorking Time: Full-TimeSalary: 23,600 - 26,000 (DOE)Hours: 36 hours per weekStart Date: 20th OctoberThe OpportunityWe''re looking for a Customer Service Representative to join our insurance team in Newcastle. You''ll handle inbound calls from customers with home or motor insurance policies, supporting them with queries, policy changes, renewals, and retentions. The role also includes promoting digital services, dealing with complaints, and assisting vulnerable customers. Full training is provided.What You''ll DoManage high volumes of inbound calls, with some outbound activity.Provide clear, professional support on customer accounts and policies.Handle renewals, retentions, and new sales opportunities.Resolve complaints and provide tailored solutions.Accurately log all customer interactions.What You''ll NeedA passion for great customer service.Previous call centre or customer-facing experience preferred (retail, hospitality, leisure also considered).Desirable Financial Services experience. Strong communication and listening skills with resilience under pressure.Good IT skills, including Microsoft Office, and ability to multi-task across systems.What''s in It for YouSalary: 23,600- 26,000 depending on experience.7.2 weeks'' holiday (including bank holidays).Exclusive discounts and colleague savings.Access to 24/7 Virtual GP for you and your family.Enha