Job DescriptionThe Lounge Supervisor at Heathrow Airport will focus on the Front of House operation whilst the Lounge is open and liaise with the kitchen to ensure all the required standards are met at all times. They will also support all management areas of the operations too when required. Also, the Lounge Supervisor will be expected to be part of the FB service delivery and attend to passengers as part of the attendant team.Managing the rostering for all catering staff (including kitchen staff)Managing time sheets/payroll managementOrdering of food and drinks and sundries through Do and Co ordering system.Liaising with the Lounge Manager and SupervisorsLiaising with laundry regarding Lounge linenOrdering cleaning suppliesPerformance management and training of all staffInvestigating customer complaintsCompleting daily audits and maintaining stock controlEnsuring food temperature is adhered to as per H andS regulationsCompany DescriptionOur production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.QualificationsMinimum 3 years'' experience as a Supervisor in hospitality industryAbility to lead and motivate staff, delegate tasks effectively, and manage team dynamics.Strong focu