Our client is an established company with an extensive with an extensive portfolio of commercial and residential properties. They are looking for an experienced Head of Property Management to join their team. Duties: 1. Team Leadership and Operational Oversight Set and monitor SLAs for the team to ensure repairs and maintenance are carried out swiftly and effectively. Weekly for estates/buildings with unsold residential or commercial interest Monthly for freehold properties Implement and maintain efficient processes for repair coordination, including proper referencing and instructions via our property management system. Develop and maintain a vetted supplier database with standardized rates. Train the back office team on handling complaints and managing remote repair coordination. Ensure all tenant correspondence is standardized, professionally maintained, and properly archived. 2. Snagging and Handover Process Prepare and distribute comprehensive handover packs for all new property purchasers. Conduct pre- and post-snag inspections of new properties, liaising with contractors to ensure timely resolution of issues before handover. Manage handovers to new property owners and commercial/residential tenants. Maintain clear communication with purchasers during the snagging/handover period, using approved templates. Monitor contract obligations and ensure all agreed works are completed. Oversee snagging and handover of communal areas to managing agents. 3. Management of Externa