The role of Service Desk Technician L3 is 5 days a week on site and involves providing advanced technical support and ensuring efficient resolution of IT issues within the technology department. This position requires a strong understanding of IT systems and the ability to provide solutions effectively in a public sector environment.Client DetailsThis organisation operates within the public sector and is committed to delivering exceptional service through its technology department. Based in Quedgeley, it is a mid-large sized entity focused on maintaining reliable IT systems to support its operations.DescriptionProvide advanced technical support for IT systems and applications, ensuring timely resolutions.Monitor and manage service desk tickets, escalating when necessary.Identify and implement solutions to recurring technical issues.Collaborate with other departments to address IT-related needs and projects.Maintain and update IT documentation, ensuring accuracy and accessibility.Assist with the deployment and configuration of hardware and software.Support the team in delivering excellent customer service to end-users.Ensure compliance with IT policies and procedures within the public sector framework.ProfileA successful Service Desk Technician L3 should have:Proven expertise in troubleshooting and resolving complex IT issues.Experience with service desk ticketing systems and ITIL best practices.Knowledge of hardware and software deployment processes.Strong analytical and prob