Customer Service and Claims Handler Start Date: 11th May 2026 Shift patterns: Mon - Fri 8.00 am - 9.00 pm, Sat and Sun 8.00 am - 8.00 pm - YOU MUST BE ABLE TO WORK ANY SHIFTS DURING THESE TIMES Salary: £26,436.80 Training: 2 weeks - 2 days training per week will be on site (at our Manchester office) Contract: Permanent (Hybrid - 2 week days on site at our Manchester office, 3 days work from home) 40 hours per week. THIS IS A HYBRID ROLE, YOU MUST BE ABLE TO WORK ONSITE 2 DAYS PER WEEK AT OUR MANCHESTER OFFICE YOU WILL BE PROVIDED WITH A DESKTOP PC FOR WORKING FROM HOME. YOU MUST BE ABLE TO CONNECT THE PC VIA AN ETHERNET CABLE TO YOUR MODEM; WIFI CONNECTION IS NOT AVAILABLE. NO TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF EMPLOYMENT. A CRIMINAL RECORD CHECK (BASIC DBS) AND A CREDIT CHECK WILL BE CARRIED OUT FOR THIS ROLE. Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre located in the heart of Manchester city centre, with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We do this by telephone, email, web chat, white mail and social media interactions. We develop our teams and provide some fantastic opportunities for progression. If you want a career, you can